Purescents

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Cancellations and Returns

Cancellations by the Customer

. In case we receive a cancellation notice from you and the order has not been shipped by us, we shall cancel the order and refund the entire amount.
. If your product is shipped and not yet delivered, contact Customer Support and inform them. Customer agrees to the decision made by PureFragrances.com.
. In case you reject the order without accepting the parcel, the billed amount will be refunded after deduction of packing and forwarding charges - 10% of the value of the consignment or Rs.50 whichever is higher.
. In case you want to return the product purchased without opening the parcel and notify us within 5 days from the date of delivery, the billed amount will be refunded after deduction of packing and forwarding charges - 10% of the value of the consignment or Rs.50 whichever is higher.

Cancellation of order by PureFragrances.com.

PureFragrances.com ensures that communication of cancellation of an order is intimated within appropriate time to the concerned person.
PureFragrances.com can cancel the order:
. When PureFragrances.com is not able to meet the requirement of the order placed. Refunds will happen within reasonable time.
. If the mentioned delivery address is incorrect, and amount will be refunded after deduction of packing and forwarding charges - 10% of the value of the consignment or Rs.50 whichever is higher.
. If our customer support fails to establish contact with you either through email or phone within reasonable time.
. Under suspicious condition of customer identity or fraud.

Replacement:

PureFragrances.com offers you replacement of goods subject to following terms and conditions: 1 In case of any defect found in the product, a replacement will be shipped to you in exchange for the defective product/s on notification of the same within 3 days from the date of delivery to support
2 Replacement can be for the entire product/s or part/s of the product subject to availability of the same with PureFragrances.com and on notification of the same within 3 days from the date of delivery.

The following products shall not be eligible for return or replacement if:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;v • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Disclaimer:

"ANY DECISION ON REPLACEMENT OF THE PRODUCT/S SOLD BY PureFragrances.com is at the sole discretion of PureFragrances.com and decision of PureFragrances.com shall be final and binding. PureFragrances.com reserves the right to withdraw from REPLACEMENT GUARANTEE at any time, without intimation."

Fragrances are developed after extensive research and testing. Still, liking a particular fragrance is a subject matter of personal taste. The performance of fragrance delivery is subject to various external factors. No replacement / refund will be made in cases where a particular fragrance is not liked by the buyer/user.